COVID-19 Updates

Aspire - Community Support is an essential service and we have staff in place.

Keeping informed: 

  • Keep up-to-date with the Aspire response to Covid-19 below. 
  • If you are a family/whānau member, please ensure we have your correct email address. Send it to to update it. 
  • You can follow the Government updates here.

Most importantly, be kind to each other in this challenging time. 

12 May 2020

Dear Families,

It`s so good we can finally start move to Level 2 this Thursday.

Our Covid Group continues to meet 6 days a week providing information and guidance to all the Aspire homes. We have listened to the Prime Minister today r.e. Playing it Safe, we don`t want to risk the gains we have made so outlined below are the decisions we have made in response.


Visitors includes family, contractors and anyone outside of the staff team who will be able to visit the home under level 2. We ask that you call the house first and the staff will suggest  a good time for you to visit.

Up to 2 family members to visit at any one time. There will be an area made available for you to meet and we ask that you comply with Aspires Infection Prevention & Control procedures.

Every visitor to the home is required to fill out the Visitor Log, this is a Government requirement that enables contact tracing should we have an outbreak and to minimise any risks.

Remember, Please don’t visit if you have a cold and or flu symptoms as the staff will ask you not to come in due to the risk.

Aspire People can go home on the weekends or out with family for the day, again we ask that you complete the Visitor Log as mentioned above.

Day Services:

People in Aspire who have 1 to 1 support at day service, may return under level 2 with caution.

Day service staff will observe Aspires Infection Prevention and Control procedures and Visitor protocol when coming into an Aspire home.

People in Aspire who previously attended Group sessions at day service will not be attending yet; this will be assessed in 2 weeks when Aspire is satisfied that the day services have safety plans in place and can meet the level 2 requirements.

Some Day services have said today they will be looking to work in a different way and the services they deliver in the future will be with safety in mind, they are not ready to provide any type of service until at least the end of the month, we will keep you updated as we know more.

Aspire People will continue to do activities at home and will also be able to go out of the home to do some activities.

Supported Independent Living:

This service can start up again under level 2 with caution

Support Managers will assess the situation and meet with relevant staff

Very High Needs Service:

This service can start again outside the home if the necessary safety measures are put in place

Support Manager will discuss with the staff options and activities in the community

Tawa St Office:

Tawa St Office will not be opening as yet.

A decision will be made within the next 2 weeks and we will let you know when this is happening and have a plan in place.

The Leadership and Admin teams will continue to work from home.

Aspire has done amazingly well with zero transmissions of Covid-19 and all staff have shown outstanding commitment and passion to do their very best for the people they support in what has been very challenging times and will continue to do so.

We would like to thank you for your patience and understanding on this pandemic journey; Covid-19 is still in our community so we at Aspire must remain vigilant if the people we support are to remain well.

If any of you have any queries please don’t hesitate to contact the Support Managers or myself anytime.

We have all missed the face to face contact with people in our service and look forward to going back into the homes,  and hopefully I may see some of you sometime soon too.

Take care and keep well,

Judy Fynn

General Manager

21 April 2020

Dear Families/Whanau,

We hope this finds you well as all of us at Aspire currently are.

I am writing to update you after the Prime Ministers announcement yesterday on the Level 4 lockdown and the Government’s decision to move to Level 3.

On Monday 27/04/2020 at 11.59pm NZ will move to Level 3 and hold there for at least 2 weeks.  On 11/05/2020, if we’re ready and safe and things have been tracking well in terms of new virus cases and recovered cases we will move again.

The Prime Minister made it quite clear that a move to Level 3 was about allowing for more economic activity to re-start but it doesn’t allow for more social activity, so based on that Aspire will remain as we have been for the last 3 weeks. This means people staying at home doing activities and going for walks, no visitors coming into the homes, no changes with the staff rosters (e.g. just one group of staff working in one home), no unnecessary travel and using strict Infection Prevention and Control practises in the homes.

Because of the strict measures we implemented and have adhered to, we have managed to keep the COVID-19 Virus out of Aspire and keep the people we support and our staff safe and well. We need to carry this on however difficult to get the best outcome down the track and we know you will understand us doing this.

This is a real team effort and we need to remain vigilant and strong. Thank you for your patience and understanding in these times.

Keep well and stay strong.

Judy Fynn

General Manager 

24 March 2020

Yesterday it was announced that New Zealand is moving to Level 3 immediately, and Level 4 on Wednesday. 

Aspire - Community Support is an essential service, and will continue to provide support to our clients in residential care. 

Support Managers are working to coordinate the care and support teams, and we have a strong Business Continuity Plan in place. 

Once New Zealand moves to level 4, no visitors will be allowed at our residential services. We have been in contact with family/whanau to explain what this means to them and their loved ones. People receiving support at home or in the community will be contacted directly to clarify next steps.

Kia kaha. He waka eke noa.

18 March 2020

The Ministry of Health has released the following guidelines for providers of disability support in residential settings. Please note the requirement for people to be symptom free for 48 hours before visiting or working. 

Covid-19 Information for Residential Care Providers

13 March 2020

Dear Families,

Re: Coronavirus (Covid-19)
As you are aware, there is continuing worldwide concern about the rapid spread of Coronavirus
(Covid-19). We are in close contact with the Ministry of Health and other organisations and are
carefully monitoring and actively managing the situation.

As an organisation, we have a pandemic/outbreak plan and policy in place and are ensuring the
people we support and staff are familiar with all the protocols of the policy.
With continued vigilance, the chance of widespread community outbreak is expected to remain low.
We are hopeful in Aspire this will be the case.

We’re also asking family and friends who have visited countries or areas of concern and may have
developed symptoms of fever, cough or shortness of breath to seek medical advice and not to visit
your family member for 14 days on return in order to keep them and their flat mates safe.
Of course, you can phone, email or text anytime.

We have a pandemic plan in action for Aspire staff who are travelling overseas which requires 14
days of self-isolation on their return to New Zealand where we will monitor them prior to their
return to Aspire to ensure they are healthy to return to work.

There is a dedicated Covid-19 Healthline number you can contact, 0800 358 5453 for advice.
Should you have any queries, please do not hesitate to contact and we appreciate your support and

Thank you.
Kind regards,

Judy Fynn General Manager (027 499 0146)
Lee Reilly Clinical Advisor (027 808 4549)
Deborah Palmer Health and Safety Coordinator (022 467 2155)
Aspire – Community Support